COVID-19 Health & Safety Protocols

Updated 30th July 2020.

OSTEOPATHY IS CONSIDERED AN ESSENTIAL SERVICE AND WE ARE ALLOWED TO REMAIN OPEN.

As a result of the latest 6 week lockdown restrictions imposed on metropolitan Melbourne, we would like to advise that at this stage we will remain open. We will be monitoring the case numbers of the local government area of Stonnington, and using this as a guide as to the safety of remaining open. If these numbers spike then we will have no hesitation in closing. At this stage there are 41 active cases in Stonnington. We would like to reiterate that we are taking every procaution possible to ensure your safety.


A ONLINE PRE-APPOINTMENT COVID-19 SCREENING QUESTIONNAIRE

Once you have booked an appointment, there will be a link in the appointment confirmation/reminder email to our online pre-appointment COVID-19 screening questionnaire. You will be asked a series of questions relating to COVID-19 to assess if it is suitable for you to attend the clinic. This must be completed prior to your appointment and failure to complete this form will mean we will be unable to treat you. We also request that once completed, if any of your answers change prior to your appointment, you must notify us immediately.

Discretion will be taken if you are over 65 years or have any serious or long-standing health concerns; with the preference to be a Telehealth appointment instead. However, if you are well and of good health then your appointment will take place as normal.


ATTENDING YOUR APPOINTMENT

We request that you arrive at your appointment time and no earlier; if you are early, we request you simply wait in your car. Once you arrive, we request you go straight to the bathroom and wash your hands thoroughly. We will take you in for consultation once this has occurred.


HYGIENE PROTOCOLS

  • We will now wear a face mask throughout the appointment and gloves for the hands-on aspect of your care.
  • All linen has been removed from the tables and gowns will be only offered if absolutely necessary. All linen used is single use and washed in a hot wash.
  • We will preference PayPass for EFTPOS payments but unfortunately, you’ll still need to sign the HICAPS receipt. If this is something you are uncomfortable with, we have gloves available for use – just let us know.
  • EFTPOS receipts will only be provided upon request.
  • Additional time has been allocated at the end of your consultation to allow your Osteopath adequate time to clean the room properly once you leave. We are utilising 70% isopropanol on all touched surfaces.
  • We have longer gaps between appointments meaning that there is reduced chances of cross over between you and the next patient.


  • We believe and are satisfied that these measures are appropriate and thorough to ensure health and safety. As the situation changes, we’ll evolve too, with the priority being your well-being. We will have no hesitation in closing the clinic again should infection rates spike.


    Please let us know if you have any concerns or questions.